Deploying a New Meeting Insights Customer

Meeting Insights customers are deployed from AudioCodes Live Service Delivery Platform. After the Service Provider's admin deploys a customer, the customer's admin sets up basic use of Meeting Insights for the enterprise's users.

Service Provider admins should follow the procedure described here to quickly deploy Meeting Insights customers.

➢ To deploy a Meeting Insights customer:
1. Add the customer, as described in Adding Customers in the Operation Center Portal section.
2. Open the Customers page (Topology > Customers).
3. In the list of customers, click the check box corresponding to the customer for which you want to deploy Meeting Insights, and then from the Add Service drop-down list, choose Meeting Insights, as shown in the example below:

The Tenant Management page opens, displaying the New Meeting Insights Tenant form:

The icon indicates that once you configure the field, you can't change it for the tenant in the future. If you want to change the field's setting, you'll need to delete the tenant and create a new tenant again.

4. Fill in the form according to the parameters described in the following table:

Parameter

Description

Customer Information

Company Name

Type a the unique name of the Microsoft 365 tenant (up to 128 characters).

Domain

Type a unique domain (up to 64 characters), for example, "companyname.com".

Short Company Name

Type a unique short company name.

Note the following rules:

■ Limited to 32 characters
■ The following characters cannot be used: \ / : * ? " < > |
■ Can contain letters (lower/UPPER case)
■ Numbers and special characters are allowed but cannot contain a full stop (.) or blank spaces
■ Hyphens are allowed but not at the beginning or at the end and not one after another

Contact Email Addresses

Type the email addresses of those in the company who can be contacted and will receive the email notifications.

Customer Initial Administrator UPNs

Type the user principal names (UPN). Each comprises the UPN prefix (user account name) and UPN suffix (DNS domain name). The prefix is joined with the suffix using the "@" symbol. For example, "someone@example.com". For the full access default administrator, users are able to access the Meeting Insights application and set it up for the organization.

Click Add after each entry.

Users

Select Users Type

Select the type of users purchased by the Customer:

■ Essential Users
■ Pro Users

Included Users

Type the number of licensed users to include in the tenant. The Purchase Order (PO) indicates the number.

Allow to Exceed Included Users

Note: Currently, this feature is always disabled and can't be changed (fields grayed out). In other words, the configured number of licensed users (above) cannot be exceeded.

Storage

Location

From the drop-down list, select the location of where meeting recordings' media and insights are stored.

Bring Your Own Blob Storage(BYOS)

Enables the BYOS feature, which allows the tenant to use its own Azure Blob storage account (container) for meeting recordings' media and insights.

■ Enabled- Allows BYOS
■ Disabled- Denies BYOS

STT Engines

MSFT

Select the Microsoft speech-to-text language option:

■ All languages - allows all languages for speech-to-text.
■ Manual selection - allows a specific language(s) for speech-to-text. From the drop-down list, select the language(s). The default is English.

Internal (Hebrew)

Enables AudioCodes Hebrew speech-to-text engine:

■ Enabled
■ Disabled

Hebrew Premium Transcription

Enables Hebrew transcription using a third-party speech-to-text engine:

■ Enabled
■ Disabled

AI Settings

AI Technology

Enables AI capabilities.

■ Enabled
■ Disabled

AI Monthly Hours

Defines the maximum number of hours per month for AI functionality.

Note: You can view the maximum monthly hours for AI and the monthly consumed hours for AI in the Service Details pane of the selected tenant.

Allow to Exceed AI Monthly Hours

Enables the tenant to exceed the number of monthly hours for AI functionality (specified in the 'AI Monthly Hours' field above), allowing a pay-as-you-go pricing model.

■ Enabled
■ Disabled (default)

Meeting Analytics Dashboard

Allow Analytics Dashboard

Enables the availability of a meeting analytics dashboard. The meeting analytics dashboard allows admin to produce Power Business Intelligence (BI) Analytics reports showing the extent to which and the depth at which enterprise employees are engaging with Meeting Insights and its features.

■ Enabled
■ Disabled

Notes

Text

Type any required notes about the tenant.

Advanced Settings > Feature Flags

Feature flags can be used to gradually introduce new features to specific customers for early feedback.

Add to Glossary

Currently, this feature is not yet supported.

Automatic AI

Enables Meeting Insights automatic triggering of AI-powered insights.

Prepare Me

Enables Meeting Insights automatic AI-powered meeting preparation (Meeting Prep).

Custom Templates

Enables the use of custom templates for AI-powered summaries.

Glossary Management

Currently, this feature is not yet supported.

Summary by Topics

Enables AI-powered summary by topics.

Zoom Meetings Recording

Enables recording of Zoom meetings by Meeting Insights.

Mobile App

Enables the use of Meeting Insights standalone app for mobile devices.

Automatic STT

Enables Meeting Insights automatic triggering of speech-to-text.

Summary by Speakers

Enables AI-powered summary by speakers.

Send to SF

Enables Meeting Insights to send AI-power summaries to the tenant's Salesforce.

Manual Speaker Enrollment

Enables speaker enrollment, which allows a speaker to be replaced by another user. This is done on the Player page using the 'Filter by speakers' option and affects all avatars denoting the user (speaker, transcription, and action items).

Advanced Storage

Geographical Redundancy Storage

Enables geographical redundancy storage (GRS) in a paired region for data disaster recovery, to protect call recording data from disruptions that may occur in one location.

■ Enabled
■ Disabled

GRS Storage Included

From the drop-down list , select the GRS storage in Gigabytes (GB).

5. Click Deploy; Live Platform starts creating the tenant and processing the tenant in the Live Platform and the progress is displayed under the Status group.
6. Wait until all statuses are completed successfully and the "Tenant successfully deployed" message is displayed, as shown in the following example:

7. Click Close; an email is sent informing that Meeting Insights is ready for use and that three steps remain for correct app operation. See here for more information.