Deploying a New Meeting Insights Customer
Meeting Insights customers are deployed from AudioCodes Live Service Delivery Platform. After the Service Provider's admin deploys a customer, the customer's admin sets up basic use of Meeting Insights for the enterprise's users.
Service Provider admins should follow the procedure described here to quickly deploy Meeting Insights customers.
| ➢ | To deploy a Meeting Insights customer: |
| 1. | Add the customer, as described in Adding Customers in the Operation Center Portal section. |
| 2. | Open the Customers page (Topology > Customers). |
| 3. | In the list of customers, click the check box corresponding to the customer for which you want to deploy Meeting Insights, and then from the Add Service drop-down list, choose Dedicated Meeting Insights, as shown in the example below: |
The Tenant Management portal opens, displaying the New Meeting Insights Tenant form:
The 
icon indicates that once you configure the field, you can't change it for the tenant in the future. If you want to change the field's setting, you'll need to delete the tenant and create a new tenant again.
| 4. | Fill in the form according to the parameters described in the following table: |
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Parameter |
Description |
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Customer Information |
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Company Name |
Type a the unique name of the Microsoft 365 tenant (up to 128 characters). |
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Domain |
Type a unique domain (up to 64 characters), for example, "companyname.com". |
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Short Company Name |
Type a unique short company name. Note the following rules:
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Contact Email Addresses |
Type the email addresses of those in the company who can be contacted and will receive the email notifications. |
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Customer Initial Administrator UPNs |
Type the user principal names (UPN). Each comprises the UPN prefix (user account name) and UPN suffix (DNS domain name). The prefix is joined with the suffix using the "@" symbol. For example, "someone@example.com". For the full access default administrator, users are able to access the Meeting Insights application and set it up for the organization. Click Add after each entry. |
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Users |
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Select Users Type |
Select the type of users purchased by the Customer:
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Included Users |
Type the number of licensed users to include in the tenant. The Purchase Order (PO) indicates the number. |
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Allow to Exceed Included Users |
Note: Currently, this feature is always disabled and can't be changed (fields grayed out). In other words, the configured number of licensed users (above) cannot be exceeded. |
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Storage |
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Location |
From the drop-down list, select the location of where meeting recordings' media and insights are stored. |
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Bring Your Own Blob Storage(BYOS) |
Enables the BYOS feature, which allows the tenant to use its own Azure Blob storage account (container) for meeting recordings' media and insights.
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STT Engines |
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MSFT |
Select the Microsoft speech-to-text language option:
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Internal (Hebrew) |
Enables AudioCodes Hebrew speech-to-text engine:
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Hebrew Premium Transcription |
Enables Hebrew transcription using a third-party speech-to-text engine:
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AI Settings |
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AI Technology |
Enables AI capabilities.
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AI Monthly Hours |
Defines the maximum number of hours per month for AI functionality. Note: You can view the maximum monthly hours for AI and the monthly consumed hours for AI in the Service Details pane of the selected tenant. |
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Allow to Exceed AI Monthly Hours |
Enables the tenant to exceed the number of monthly hours for AI functionality (specified in the 'AI Monthly Hours' field above), allowing a pay-as-you-go pricing model.
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Meeting Analytics Dashboard |
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Allow Analytics Dashboard |
Enables the availability of a meeting analytics dashboard. The meeting analytics dashboard allows admin to produce Power Business Intelligence (BI) Analytics reports showing the extent to which and the depth at which enterprise employees are engaging with Meeting Insights and its features.
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Notes |
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Text |
Type any required notes about the tenant. |
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Advanced Settings > Feature Flags |
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Add to Glossary |
Currently, not supported. |
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Glossary Management |
Currently, not supported. |
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Automatic STT |
Allows the tenant's admin to enable automatic transcription (speech-to-text) of meeting recordings for users (per User Profile). |
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Automatic AI |
Allows the tenant's admin to enable automatic AI-generated meeting insights for users (per User Profile). |
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Summary by Topics |
Allows the tenant's admin to enable AI-generated summaries organized by topic for users (per User Profile). |
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Summary by Speakers |
Allows the tenant's admin to enable AI-generated summaries organized by speaker for users (per User Profile). |
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Prepare Me |
Allows the tenant's admin to enable automatic AI-generated meeting preparation (Meeting Prep) content for users (per User Profile). |
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Zoom Meetings Recording |
Allows the tenant's admin to enable Zoom meeting recordings through Meeting Insights for users (per User Profile). |
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Send to SF |
Allows the tenant's admin to enable Meeting Insights integration with Salesforce, allowing users (per User Profile) to send AI-generated summaries to the tenant’s Salesforce account. |
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Zoho |
Allows the tenant's admin to enable Meeting Insights integration with Zoho, allowing users (per User Profile) to send Action Items to the tenant’s Zoho account. |
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Monday |
Allows the tenant's admin to enable Meeting Insights integration with monday.com, allowing users (per User Profile) to send Action Items to the tenant’s monday.com Workspaces. |
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Custom Templates |
Allows the tenant's admin to enable custom templates for AI-generated summaries for users (per User Profile). |
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Mobile App Access & Recording |
Allows the tenant's admin to grant access to users (per User Profile) to Meeting Insights standalone mobile app. |
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Manual Speaker Enrollment |
Allows the tenant's admin to enable speaker reassignment (enrollment), allowing users (per User Profile) to reassign speakers. |
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Microsoft Teams Hosted by Other Organizations |
Allows the tenant's admin to enable recording of Microsoft Teams meetings hosted by external (non-tenant) organizations for users (per User Profile). |
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Content Based Retention |
Allows the tenant's admin to define custom (exception) retention policies (periods) for meeting recordings (audio and media), transcriptions, and AI-generated insights, for users (per User Profile). |
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Summary by Bullets |
Allows the tenant's admin to enable AI-generated summaries organized by bullets for users (per User Profile). |
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Summary by Paragraphs |
Allows the tenant's admin to enable AI-generated summaries organized by paragraphs for users (per User Profile). |
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Questions and Answers |
Allows the tenant's admin to enable AI-generated questions and answers for users (per User Profile). |
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Issues And Solutions |
Allows the tenant's admin to enable AI-generated issues and solutions for users (per User Profile). |
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Outline |
Allows the tenant's admin to enable AI-generated outline for users (per User Profile). |
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Extend Retention |
Allows the tenant's admin to enable users (per User Profile) to extend the meeting recordings retention period. |
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Action Items |
Allows the tenant's admin to enable AI-generated action items for users (per User Profile). |
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Google Meet |
Allows the tenant's admin to enable Google Meet meeting recordings through Meeting Insights for users (per User Profile). |
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Advanced Storage |
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Geographical Redundancy Storage |
Enables geographical redundancy storage (GRS) in a paired region for data disaster recovery, to protect call recording data from disruptions that may occur in one location.
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GRS Storage Included |
From the drop-down list, select the GRS storage in Gigabytes (GB). |
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| 1. | Click Deploy; Live Platform starts creating the tenant and processing the tenant in the Live Platform and the progress is displayed under the Status group. |
| 2. | Wait until all statuses are completed successfully and the "Tenant successfully deployed" message is displayed, as shown in the following example: |
| 3. | Click Close; an email is sent informing that Meeting Insights is ready for use and that three steps remain for correct app operation. See here for more information. |